Info & Policy

Terms: Open terms are strictly 1% 10 days, net 30 days,  pending credit approval.

Shipping: Via UPS and truck, Standard catalog products normally ship in 2-3 days in small quantities, 7-17 days for large quantities. Custom product lead times vary. Drop & blind shipping available.

Custom Products: Quotations for “Specials” are offered very quickly and are encouraged. Please fully test your custom product by getting a sample before ordering. Lead times are typically under promised and over delivered. US Visual wants to help you meet your clients’ requirements.

Samples: Samples are available and can be quoted on request.

Country of Origin: Over 96% of what we offer is made in the U.S. All the aluminum, steel, tubing and castings, are made in the U.S. Some components such as travel bags, plastic parts & rivets are imported.

Disclaimer: Purchaser determines suitability of all product usage and assumes all risk & liability. Neither the seller or manufacturer shall be held liable for any injury, loss or damage from use of such product. Product Specifications: Subject to change due to our continuous improvement program and material or commodity shortages.

Returns: For standard catalog items only. A 25% restocking fee plus freight must be paid in both directions. Please call our customer service for a written return authorization. No returns will be accepted without such authorization. Custom products are usually not returnable.

Damages & Shortages: Please report these within 48 hours. Note all problems on Parcel Manifest or Bill of Lading when signing.

In Summary We pride ourselves on working closely with our customers and responding to their needs. Our entire staff is dedicated to ensure quality and service. Rely on US Visual for well designed product, short lead times, and value price points.


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